Terms of sale

Last updated : February 11, 2026

PREAMBLE

This Preamble forms an integral part of the General Terms and Conditions of Sale (here in after “GTC”).

(a). These GTC apply to any purchase made by a natural person acting as a consumer on the website https://www.watuwatu.com from TIMEO, a simplified joint-stock company with a single shareholder and a capital of 1,000 euros, registered with the Paris Trade and Companies Register under number 988753992, with its registered office located at 231 Rue Saint-Honoré, 75001 Paris, France.

(b). Any order placed on the Site necessarily implies the Buyer’s unconditional acceptance of these Terms and Conditions of Sale below.

ARTICLE 1. DEFINITIONS

The terms used below have the following meanings in these Terms and Conditions:

1.1 Seller: refers to TIMEO, a simplified joint-stock company with a single shareholder and a capital of 1,000 euros, registered with the Paris Trade and Companies Register under number 988753992, with its registered office located at 231 Rue Saint-Honoré, 75001 Paris, France.

1.2 Buyer: means any individual who places an order and makes a purchase on the Site. In this regard, it is expressly understood that the Buyer acts for purposes that do not fall within the scope of any commercial, industrial, craft, professional, or agricultural activity, unless the Seller has given prior consent.

1.3 Parties: in the plural, refers collectively to the Seller and the Buyer. In the singular, refers to either the Seller or the Buyer.

1.4 Product: means any product, as well as accessories, bundles, and gift sets, while supplies last, offered for sale on the Site.

1.5 Order: means the purchase of Products made by a Buyer from the Seller on the Website.

1.6 Website: refers to the infrastructure developed by the Seller in accordance with Internet-compatible formats, comprising various types of data, including text, audio, still or animated images, videos, and databases, intended for the Buyer to view in order to learn about the Seller’s products and services and, if applicable, to purchase them. The Website is accessible at the following address: https://www.watuwatu.com

1.7 Delivery: means the transfer from the Seller to the Buyer of physical possession of the Product at the delivery address specified in the Order.

1.8 User: means any person who uses the Site.

1.9 Customer Account: refers to the account that each User may have on the Site in order to place an order.

ARTICLE 2. ACCEPTANCE AND ENFORCEABILITY

The Buyer and the Seller agree that their relationship, as well as access to and use of the website https://www.watuwatu.com, shall be governed exclusively by:

• these General Terms and Conditions of Sale, to the exclusion of all other terms and conditions, and that they shall prevail, where applicable, over any other version or document;
• Privacy Policy;
• Legal Notice;
• Applicable laws and/or regulations.

The General Terms and Conditions of Sale, the Privacy Policy, and the Legal Notice for the Website are made available to consumers on the Seller’s Website, where they can be viewed directly.

The purpose of these General Terms and Conditions of Sale is, on the one hand, to inform any potential consumer of the terms and conditions under which the Seller sells and delivers the ordered products, and, on the other hand, to define the rights and obligations of the Parties in connection with the sale of Products by the Seller to the consumer (the Buyer). They apply, without restrictions or reservations, to all sales of products offered by TIMEO on its website: https://www.watuwatu.com

Each Buyer agrees to use the Website for its intended purpose and not to use it in any manner that deviates from its purpose of online sales of Products. Prior to placing an order, the Buyer declares that the purchase of products on the Website is not directly related to any professional activity and is limited to strictly personal use; unless prior written consent has been obtained from the company’s management confirming that the Buyer has full legal capacity to enter into these General Terms and Conditions of Sale.

Any order that is fraudulent or suspected of being fraudulent will be deemed null and void by the Seller. The Seller reserves the right to modify its General Terms and Conditions of Sale at any time. In the event of any modification, the applicable General Terms and Conditions of Sale are those in effect on the date the Buyer places the Order.

ARTICLE 3. PRODUCTS

The Products offered for sale are those described on the Website on the date the Buyer visits the Website, subject to availability. Each Product displayed on the Site is accompanied by a description and its availability. The product photographs on the Site are provided for illustrative purposes; the actual appearance of the Product may vary slightly depending on the characteristics of the User’s and/or Buyer’s screen and computer equipment.

The Buyer may select one or more Products from the various categories offered on the Site. The Seller may modify the range of Products offered for sale on its Site, particularly in light of constraints related to its suppliers, without affecting orders already placed by the Buyer.

The Buyer is encouraged to review the description of each Product on the Site to learn about its features. If there are any questions or if additional information is needed, please contact Customer Service, whose contact information is provided in the Customer Service section below.

It is the Buyer’s responsibility to check for any allergies or intolerances to certain products and to look for traces of such products in the description and ingredients section of the relevant Product on the Website or by contacting Customer Service. The Seller shall not be held liable for any consequences resulting from the Buyer’s failure to take this information into account when placing an Order. After delivery, the Buyer can find information on the Product packaging regarding the conditions under which the Product must be stored and consumed, which must be followed to ensure the Product’s quality and safety.

ARTICLE 4. ORDER PLACEMENT

4.1. Ordering Procedure

On each Product page, the Buyer can add Products to their shopping cart by clicking the “Add to Cart” button. They can view their cart at any time and select the desired quantity. If they wish, the Buyer can create a customer account, which grants access to various features: placing orders more quickly, saving shipping addresses, tracking orders, etc. To create a customer account, the Buyer must enter their email address and log in with a code or password. The Buyer is then asked to complete their personal information as well as their shipping information; any incorrect information may result in a potential delay in the order, or even its cancellation.

The Buyer is then asked to select a payment method and enter their payment information. To complete the order, the Buyer must read and accept the Terms and Conditions by checking the box provided for that purpose, before clicking “Payment”.

The order is confirmed once payment has been processed. The Buyer will receive a confirmation email summarizing all the details of the order, including the shipping address and delivery times. The date of the order is defined as the date on which the order confirmation is sent.

No further changes may be made once the order has been confirmed and acknowledged by the Seller. However, if the Buyer discovers an error in the information they have entered, they are asked to notify Customer Service.

The Products remain the property of the Seller until full payment of their price has been made to the Seller.

4.2. Limitations 

In the event of a product being out of stock, the Seller agrees to notify the Buyer as soon as possible via email at the email address provided by the Buyer. The Seller will provide an estimate of the time required to restock the desired Product or will offer a replacement Product of equivalent value.

The Seller is unable to manage backorders: if a Product is out of stock with no specific restocking timeframe, the Seller will offer the Buyer a refund for the ordered Product via the payment method used at the time of the Order.

An order will be processed only after full payment for the products has been received and will be confirmed by the Seller via email.

In certain cases, including non-payment, an incorrect address, or any other issue related to the information provided when placing the Order on the Site, the Seller reserves the right to automatically cancel the sale, without prejudice to any other remedies. The Seller reserves the right to refuse any Order that is non-compliant, suspicious, abnormal, or placed in bad faith. The Seller reserves the right to refuse any Order from a Buyer with whom there is a prior or ongoing dispute.

ARTICLE 5. PRICE

The prices of the Products offered for sale on the Site are listed in euros, inclusive of all taxes (VAT and other applicable taxes as of the date of the order), unless otherwise specified, and exclude processing, shipping, and delivery fees. All orders are payable in euros (€).

Tout changement du taux de TVA applicable ou du taux de change pourra être répercuté sur les prix des Produits. De même, si une ou plusieurs taxes ou contributions venaient à être créées ou modifiées, en hausse comme à la baisse, ce changement pourra être répercuté sur le prix de vente des Produits présents sur le Site.

In the event of an Order shipped to a country other than mainland France, the Buyer is considered the importer of the Product in question, and may be required to pay customs duties, local taxes, import duties, or state taxes. These duties or taxes are the responsibility of the Buyer, who is fully liable for both declarations and payments to the relevant authorities and agencies.

The Seller reserves the right to change the prices of the Products offered for sale on the Website at any time. The Seller will invoice the Buyer for the Product based on the price in effect at the time the order is confirmed, subject to the Product’s availability. Discounts cannot be combined.

The Seller agrees to regularly verify that all prices listed on the Site are correct, though it cannot guarantee the absolute absence of errors. If an error in the price of a Product occurs, the Seller will give the Buyer the option to reconfirm the purchase of the Product at the correct price or to cancel the order. In the event that the Seller is unable to contact the Buyer, the Order will be considered canceled.

ARTICLE 6. PAYMENT 

6.1. Payment Terms and Methods

The Buyer may view the payment methods accepted by the Site, namely: credit cards (Visa, Mastercard, American Express, etc.), Apple Pay, PayPal, and ShopPay.

The Buyer’s credit card will be charged upon confirmation of the Order. To this end, the Buyer warrants that they are the cardholder and that the name on the card is their own. The Seller reserves the right to suspend any Order processing or delivery in the event of non-payment or a payment issue (incorrect bank details, insufficient funds in the Customer’s account, etc.).

6.2. Payment Terms

Payment for orders is made exclusively on the Website. Depending on each Order and/or each product, the Seller reserves the right not to offer certain payment methods or to offer others. In any event, the Seller agrees to clearly and legibly indicate the accepted payment methods, particularly in the “Payment Methods” section available on the Website. All costs associated with payment are the responsibility of the Buyer.

In the event that the Site is unable to process payment for the Order, the Order will be automatically canceled and the Buyer will be notified by email.

6.3. Payment Security

The payment security protocol used is Stripe. It ensures complete confidentiality of personal information transmitted over the Internet. As a result, the Buyer’s credit card information is not stored on the Site, and payment details can only be viewed in encrypted form using the SSL protocol (as indicated by the “https” in the URL displayed in the browser).

The Buyer’s banking information is stored on STRIPE’s server in encrypted form only and is retained only for the period strictly necessary to manage the customer relationship; under no circumstances will it be retained for more than two years from the date of the Buyer’s last Order.

It is not required to save the Buyer’s banking information in order to place an order on the Site.

6.4. Billing

The invoice sent to the Buyer includes the information provided by the Buyer at the time the Order was placed. The information provided may not be modified in any way after the invoice has been issued.

The Buyer agrees to receive purchase invoices exclusively in electronic format.

ARTICLE 7. DELIVERY 

7.1. Delivery Terms

The Products are delivered to the shipping address provided by the Buyer when placing the Order. The Buyer is responsible for providing accurate and complete information regarding the name and delivery address. This information must be precise, accurate, and complete to ensure delivery under normal conditions. As such, the Buyer is required to provide all information necessary for delivery (recipient’s name, exact address, building number, etc.).

If there is an error in the recipient’s address, the Seller shall not be held liable for any inability to deliver the Product(s) resulting from such error. Furthermore, in such cases, the Seller will not be able to make a second delivery. Furthermore, the price of the Order will be refunded to the Buyer after the returned package is received at the Seller’s warehouse.

All Products purchased on the Site are delivered to the Buyer via a shipping company. All risk of loss or damage to the Products passes to the Buyer at the moment the Buyer or a third party designated by the Buyer (other than the carrier) takes physical possession of the Products.

Products are delivered by the shipping company best suited to the specific geographic conditions, with efficiency and speed serving as the primary criteria for selection.

The Seller warrants that the Products are in perfect condition at the time of handover to the carrier. In the event that the Products are damaged, the Buyer must file a written complaint with the carrier at the time of delivery, or no later than 4 hours after delivery. A copy of the complaint must be sent to Customer Service at contact@watuwatu.com.

If the above procedure has been followed, and if it is thereby established that the complaints are due to damage to the package and the Products, the Seller, at its discretion, will issue a credit note, refund the price paid to the Buyer, or make a new delivery of similar Products.

No returns of Products that have not been pre-approved by the Seller will be accepted.

7.2. Shipping Costs

Unless otherwise specified on the Website, shipping costs are the responsibility of the Buyer and are displayed when placing the Order, prior to confirmation and payment, based on the shipping information provided and the rates in effect on the date of the Order. We cannot guarantee international delivery times. The Seller reserves the right to require delivery by signature when the Order exceeds a certain amount, at its own expense.

7.3. Delivery Times

The delivery times indicated at the time of the Order are for informational purposes only.

If the package is not received, the Buyer has three weeks to file a claim with Customer Service.

Orders are processed on the same day or the day after they are received. Orders placed on Friday afternoon, Saturday, or Sunday are processed on the following business day. Orders placed on a French public holiday are processed on the next business day.

In the event of a delivery delay caused by the Seller, the Buyer will be notified via the contact information provided. This is why it is important that the contact information be complete and accurate.

In the event of a delivery delay by the Seller exceeding 30 days after the conclusion of the contract, the Buyer may cancel the Order by registered letter with acknowledgment of receipt, or in writing on another durable medium, if, after having instructed the Seller, under the same terms, to make the delivery within a reasonable additional period, the Seller has not complied within that period.

7.4. Order Tracking

As soon as the Seller ships the ordered products, an email is sent to the Buyer. The email provides the Buyer with the package tracking number and a link to the delivery tracking website.

The Buyer can also track the status of their Order from their Customer Account.

ARTICLE 8. RIGHT OF WITHDRAWAL AND CANCELLATION OF THE ORDER

8.1. Right of withdrawal

Pursuant to the provisions of Articles L. 221-18 et seq. of the French Consumer Code, the Buyer has a right of withdrawal, which may be exercised within a maximum period of fourteen (14) calendar days from the date of receipt of the Product(s) in question or from the receipt of the last Product listed in the Order if it was delivered in multiple shipments, without having to provide a reason. If the fourteen (14)-day period expires on a Saturday, Sunday, or a public holiday or non-working day, it is extended until the next business day.

To exercise their right of withdrawal, the Buyer must send an email to the following address: contact@watuwatu.com.

Customer Service will then contact the Seller using the provided contact information to arrange for the return of the products, with the direct costs of the return to be borne by the Customer.

Packages must be returned to the following address:

SASU TIMEO, 231 Rue Saint-Honoré, 75001 Paris, France.

The refund will be issued as soon as possible after receipt of the returned Product(s) and no later than 14 days following receipt, and will be processed via the payment method used at the time of purchase.

However, a refund will only be issued if the Product is returned in perfect condition, in its original packaging, accompanied by all applicable accessories, user manual, and documentation. Furthermore, Products that have been unsealed and/or mixed in a way that makes them inseparable from other Products will not be refunded.

Only the Buyer may exercise this right of withdrawal. In the event of delivery to a person other than the Buyer, this right may not be exercised by the recipient of the Order.

8.2. Right to Cancel or Modify the Order

The Buyer may cancel or modify their Order by submitting a request to Customer Service. The Buyer’s right to modify or cancel the Order may be exercised as long as the Product has not yet been shipped.

The Seller agrees to refund the Buyer the full amount paid. The time it takes for this refund to appear on the credit/debit card may vary depending on the bank’s policies, and the Seller cannot be held liable in this regard. The Seller will process the refund using the same payment method used for the original transaction.

ARTICLE 9. CUSTOMER SERVICE

For any questions, complaints, or requests for information regarding the Products or an Order, Customer Service is available Monday through Friday from 9:00 AM to 6:00 PM.

Mailing address: Customer Service - SASU TIMEO - 231 Rue Saint-Honoré, 75001 Paris.

Email: contact@watuwatu.com

ARTICLE 10. LEGAL WARRANTIES

All products offered for sale by the Seller on the Website are covered by the statutory warranty of conformity and the warranty against hidden defects. All complaints, requests for exchanges, or refund requests must be submitted by mail within 30 days of delivery.

Products must be returned by the Buyer in the condition in which they were received, including all components (accessories, packaging, instructions, etc.), as well as the invoice proving payment. Shipping costs will be reimbursed to the Buyer by the Seller based on the invoiced rate, and return shipping costs will be reimbursed to the Buyer by the Seller upon presentation of supporting documentation. The provisions of this Article do not prevent the Buyer from exercising the right of withdrawal provided for in Article 8.

10.1. Warranty Against Hidden Defects

The Products offered on the Site are covered by the warranty against hidden defects set forth in Articles 1641 et seq. of the Civil Code. In accordance with Article 1641 of the Civil Code: “The Seller is liable under the warranty for hidden defects in the item sold that render it unfit for the use for which it is intended, or that so diminish such use that the Buyer would not have purchased it, or would have paid only a lower price for it, had the Buyer known of them. ” Any claim arising from hidden defects must be brought within two years of the discovery of the defect.

10.2. Legal Guarantee of Conformity

The Products offered on the Site are also subject to the statutory warranty of conformity provided for in Articles L.217-4 through L.211-16 of the French Consumer Code. Thus, in accordance with Article L.217-4 of the French Consumer Code: “The Seller shall deliver goods that conform to the contract and shall be liable for any lack of conformity existing at the time of delivery. The Seller is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when such installation was the Seller’s responsibility under the contract or was carried out under the Seller’s supervision.” The right to bring an action for lack of conformity expires two years after delivery of the Product. The statutory warranty of conformity applies independently of any commercial warranty.

ARTICLE 11. RETENTION OF TITLE AND TRANSFER OF RISK

11.1 Retention of Title

The Products sold remain the property of the Seller until full payment of their price. Failure to pay may result in the termination of these Terms and Conditions, leading to the cancellation of the sales contract and the return of the Products.

The Buyer is obligated to store and manage the Products subject to retention of title with due care until ownership of said Products is transferred to the Buyer.

11.2. Transfer of Risk

Notwithstanding the retention of title clause set forth above, the risk of loss or damage to the Product is transferred to the Buyer at the moment the Buyer or a third party designated by the Buyer takes physical possession of the Product. When the Buyer entrusts the Product to a carrier other than the one proposed by the Seller, the risk of loss or damage to the Product is transferred to the Buyer upon delivery of the Product to the carrier.

ARTICLE 12. PERSONAL DATA AND COOKIES

12.1. Personal Data

The information collected by the Seller when an Order is placed is necessary for processing that Order. It is also processed when the Buyer logs into their Customer Account or posts a review.

The Buyer is not required to provide their data when simply visiting the Site. However, certain data is required to use the following services: ordering, contacting us, or submitting a review (last name, first name, email address, mailing address, and phone number). Refusal to provide this information makes it impossible to use these services.

The data is processed by the Seller for the duration necessary to manage the Order and establish proof of rights. It may be transmitted to technical or logistics service providers solely for the purpose of fulfilling the Order and providing customer service.

In accordance with the GDPR and the French Data Protection Act, the Buyer has the right to access, rectify, erase, restrict, object to, and request data portability, as well as the right not to be subject to automated decision-making and the right to provide instructions regarding the handling of their data after their death.

These rights may be exercised by email at: contact@watuwatu.com.

12.2. Use of Cookies

While browsing the Site, the Buyer may be asked to consent to the Seller’s use of cookies for statistical and display purposes. A cookie does not allow the Company to identify the Buyer. Generally speaking, it records information regarding the computer’s browsing activity on the Seller’s site, which may be read during subsequent visits. The Customer may opt out of the use of cookies by configuring their browser. For more information on cookies, the Buyer is invited to consult the Seller’s Privacy Policy, which forms an integral part of these General Terms and Conditions of Sale.

ARTICLE 13. RESPONSIBILITY

The Seller agrees to exercise all due care in providing the service offered to the Buyer.

The Site provides the Buyer with information (photos, text) for informational purposes only, “as is,” with all imperfections, errors, omissions, inaccuracies, and other ambiguities that may exist, and such information is in no way binding. Furthermore, this information should be considered as of the time it was posted online and not as of the time the Site is viewed.

The Seller disclaims all liability:

• In the event that the Product is out of stock or unavailable;
• In the event of disruptions, total or partial strikes, particularly involving postal services, transportation, and/or communications;
• For any interruption, malfunction, or unavailability of access to the Site;
• For any misuse or improper configuration of the Customer’s computer;
• For any damage of any kind resulting from fraudulent intrusion by a third party that has led to a modification of the information made available on the Site;
• For any breach due to a force majeure event as defined by Article 1218 of the Civil Code, including, without limitation, disasters, strikes, fires, floods, failures or breakdowns of transportation or communication equipment, or due to the Customer’s actions;
• For any indirect damages, such as, in particular, loss of profits, loss of revenue, loss of data, or loss of customers, which may result, among other things, from the use of the Site, or conversely from the inability to use it.

In any event, regardless of the grounds for holding the Seller liable, the Seller’s liability shall be limited to the lesser of the following two amounts: (1) the amount of direct damages suffered by the customer, or (2) the price of the Order.

ARTICLE 14. INTELLECTUAL PROPERTY

The Seller is the sole owner worldwide of all rights, including intellectual property rights, to all visuals, photos, text, comments, information, works, illustrations, trademarks, logos, trade names, graphics, audio and video clips, drawings, images, and other content reproduced on the Site.

Unless otherwise stated, the intellectual property rights to the documents contained on the Site and each of the elements created for this Site are the exclusive property of the Seller, who grants no license or any right other than the right to view the Site and place orders for Products. The reproduction of any page or content of said Site by the Buyer or any third party is subject to prior written authorization from the Seller.

Reproduction of any documents published on the Site is authorized solely for informational purposes for personal and private use; any reproduction or use of copies made for other purposes is expressly prohibited by the Seller.

It is prohibited to use trademarks, images, or any other elements for which the Seller holds intellectual property rights. It is also prohibited to copy, modify, create a derivative work, reverse engineer or disassemble, or otherwise attempt to discover the source code (except as permitted by law), sell, assign, sublicense, or transfer in any manner whatsoever any rights relating to the Site.

It is further prohibited to modify the Site or use modified versions of the Site, including (but not limited to) for the purpose of obtaining unauthorized access to the Site or accessing the Site by any means other than the interface provided to the Buyer by the Seller for this purpose. The Site, as well as any software necessarily used in connection with it, may contain confidential information protected by applicable intellectual property law or any other law. A Buyer who maintains a personal website and wishes to place, for personal use, a simple link on their site that directs users directly to the Seller’s site must obtain prior written authorization from the Seller, who reserves the right to refuse such authorization without providing a specific reason. In any case, any unauthorized link must be removed upon the Seller’s request.

The Buyer is authorized to use the Site and its content solely in accordance with the Terms and Conditions of Sale. The Buyer may not reproduce, make available to the public, perform, publish, or modify all or part of the Site and its content without the Seller’s prior written consent.

ARTICLE 15. FORCE MAJEURE

In the event of a force majeure or unforeseeable circumstance caused by the other party or a third party, or by external factors such as labor disputes, intervention by civil or military authorities, natural disasters, fires, water damage, or interruptions in the telecommunications or electrical networks—without this list being exhaustive—neither the Buyer nor the Seller shall be held liable if the performance of the contract is delayed or prevented.

ARTICLE 16. EVIDENCE

The Seller shall archive purchase orders and invoices on a reliable and durable medium that constitutes a true and accurate copy in accordance with the provisions of Article 1360 of the Civil Code (FR). The Seller’s electronic records shall be considered by all parties concerned as proof of communications, orders, payments, and transactions between the parties.

ARTICLE 17. DISPUTES

Only the French version of these General Terms and Conditions of Sale shall be deemed authentic. In the event that they are translated into one or more other languages, only the French text shall be deemed authentic in the event of a dispute. In the event of a dispute arising from these Terms and Conditions or the use of the Site, the provisions of these Terms and Conditions shall take precedence over any other contractual document, and in the absence of any provision herein or in the event of any public policy provision, French law shall apply. Any dispute arising from or in connection with these Terms and Conditions and the use of the Site shall be submitted to the competent French courts.

ARTICLE 18. TERM AND VALIDITY

These Terms and Conditions apply for as long as the Products and services offered for sale by the Seller remain available online. These Terms and Conditions may occasionally be supplemented by additional provisions or appendices. The Seller reserves the right to modify these Terms and Conditions at any time, without prior notice or obligation to justify such a decision, and without incurring any liability as a result. The applicable Terms and Conditions are those in effect on the date the User accesses the Site and/or on the date the Customer purchases a product, depending on the nature of the modification made to the Terms and Conditions.

ARTICLE 19. NOTIFICATION ADDRESS

The parties designate the addresses listed on the purchase order as the Buyer’s address and the address listed on the website as the Seller’s address.

ARTICLE 20. VOIDABILITY

If any provision of these General Terms and Conditions of Sale is found to be invalid under applicable law or by a final court decision, such provision shall be deemed unenforceable, without thereby rendering the entire General Terms and Conditions of Sale invalid or affecting the validity of its other provisions.